Guest Experience Assistant: Front Desk & F&B

Kew Green Hotels; York and North Yorkshire; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym and leisure facilities

Wellbeing and support services

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and support across reception, restaurant, bar, and events. You’ll receive full training to work across guest-facing areas, helping you start a career in hospitality.

We value a proactive mindset, strong teamwork, and comfort with MS Office. Join us for development opportunities, discounts, and wellness resources while delivering outstanding guest experiences.

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. You notice what needs to be done and make it happen!
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

People skills

Hospitality

Teamwork

Communication

Tools

MS Office

Job description

Kew Green Hotels is seeking a Guest Service Assistant to welcome guests and support across reception, restaurant, bar, and events. You’ll receive full training to work across guest-facing areas, helping you start a career in hospitality.

We value a proactive mindset, strong teamwork, and comfort with MS Office. Join us for development opportunities, discounts, and wellness resources while delivering outstanding guest experiences.