Guest Experience Specialist – Front Desk & Service

Venture Hotels; Yeovil; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Training & development

Employee discounts

Employee assistance program

Maternity/paternity leave

Menopause friendly

Wagestream access

Refer a friend bonus

Retail discounts

Brand discounts

Job summary

Venture Hotels is seeking a friendly receptionist to warmly welcome guests, check them in, answer calls and assist with inquiries. You will contribute to a safe, clean front-of-house and support a collaborative team in delivering memorable experiences. The role offers opportunities for training and career growth within our well-known brands.

We value a positive, can-do attitude and strong English communication to ensure guests feel welcome and well looked after throughout their stay.

Qualifications

• Provide frontline guest service with warmth and professionalism.
• Be the face of the hotel, greeting guests and handling inquiries.
• Show initiative and a proactive approach to guest needs.

Responsibilities

• Greet guests and check them in/out efficiently.
• Answer phone calls and handle guest inquiries and complaints.
• Maintain a safe, clean front-of-house area and assist with daily tasks.
• Contribute to a positive team environment and support colleagues.
• Promote hotel brands and available services to guests.

Skills

Customer service

Team player

Attention to detail

English proficiency

Willingness to learn

Job description

Venture Hotels is seeking a friendly receptionist to warmly welcome guests, check them in, answer calls and assist with inquiries. You will contribute to a safe, clean front-of-house and support a collaborative team in delivering memorable experiences. The role offers opportunities for training and career growth within our well-known brands.

We value a positive, can-do attitude and strong English communication to ensure guests feel welcome and well looked after throughout their stay.