Front Desk Host — Warm Service & Career Growth

Venture Hotels - Bra_304; South Cheriton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension contributions

33% brand discounts

Employee assistance program

Maternity/paternity policies

Menopause friendly employer

40% family discount for loved ones

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Venture Hotels is seeking a receptionist to create memorable experiences for guests, from check-in to recommending services. You will join a fun, inclusive team and grow your skills while ensuring smooth Front of House operations.

Responsibilities include greeting guests, handling calls, and maintaining a safe, clean environment. Shifts are 07:00–15:00 or 15:00–21:00, with a competitive salary and benefits in the hospitality sector.

Qualifications

• Willingness to learn and expand your skills.
• Great eye for detail, ensuring precise service and drink preparation.
• Passion for giving great service and warm welcomes.
• Positive can-do attitude and strong teamwork.
• Sufficient spoken and written English to perform role and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each visit.
• Meet and greet guests and check them in upon arrival.
• Answer telephone enquiries and handle customer complaints to ensure a pleasant stay.
• Keep front of house safe, legal, and clean, addressing issues quickly and safely.
• Work 3 shifts per week as 07:00–15:00 or 15:00–21:00.

Skills

Customer service

Attention to detail

English communication

Team player

Willingness to learn

Job description

Venture Hotels is seeking a receptionist to create memorable experiences for guests, from check-in to recommending services. You will join a fun, inclusive team and grow your skills while ensuring smooth Front of House operations.

Responsibilities include greeting guests, handling calls, and maintaining a safe, clean environment. Shifts are 07:00–15:00 or 15:00–21:00, with a competitive salary and benefits in the hospitality sector.