Front Desk & Guest Experience Specialist

Sponsor Finder; Yeovil; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discounts

Pension contribution

Wellbeing support

Job summary

Venture Hotels in Yeovil is seeking a friendly receptionist to create memorable guest experiences. You’ll welcome guests, check them in, and guide them to their rooms with warmth and efficiency. Join a supportive team, handle telephone inquiries and face-to-face requests, and ensure front-of-house areas are safe and welcoming.

A willingness to learn and a team mindset matter most. The role offers a competitive salary, pension contribution, staff discounts, and wellbeing support across Greene

Qualifications

• Provide memorable guest service.
• Welcome and check-in guests.
• Answer telephone inquiries and resolve complaints.
• Maintain safety and cleanliness of front-of-house.
• Willingness to learn and be a team player.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Meet and greet our customers and check them into their hotel room upon arrival.
• Answer telephone enquiries and deal with customer complaints to ensure everyone enjoys their stay.
• Make sure the front of house is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Job description

Venture Hotels in Yeovil is seeking a friendly receptionist to create memorable guest experiences. You’ll welcome guests, check them in, and guide them to their rooms with warmth and efficiency. Join a supportive team, handle telephone inquiries and face-to-face requests, and ensure front-of-house areas are safe and welcoming.

A willingness to learn and a team mindset matter most. The role offers a competitive salary, pension contribution, staff discounts, and wellbeing support across Greene