Guest Experience Specialist | Front Desk & Reservations

Rbh Hospitality Management; Lancashire; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounted room rates for you and your

Birthday leave

Course sponsorship

F&B discount at RBH hotels

Refer a Friend bonus

Flexible working

Wagestream pay

Life insurance

Employee assistance program

Wellbeing events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a friendly front desk receptionist to welcome guests from check-in to check-out and handle reservations. You will coordinate with housekeeping, respond to guest inquiries, process payments, and ensure a smooth, memorable stay.

Strong communication, adaptability, and a cheerful, guest-first attitude are essential in this fast-paced environment. RBH values its people and offers a comprehensive benefits package and opportunities for growth.

Responsibilities

• Welcome guests at check-in and check-out with a friendly, professional approach.
• Handle bookings, payments, and reservations accurately.
• Answer guest questions and provide directions to local attractions.
• Coordinate with housekeeping and maintenance to fulfill requests.
• Maintain a clean, inviting front desk area.
• Manage calls and emails with efficiency.
• Support guests with special requests and memorable touches.
• Promote RBH benefits and services to guests.

Skills

Excellent communication

Guest service oriented

Problem solving

Team player

Job description

RBH Hospitality Management is seeking a friendly front desk receptionist to welcome guests from check-in to check-out and handle reservations. You will coordinate with housekeeping, respond to guest inquiries, process payments, and ensure a smooth, memorable stay.

Strong communication, adaptability, and a cheerful, guest-first attitude are essential in this fast-paced environment. RBH values its people and offers a comprehensive benefits package and opportunities for growth.