Guest Experience Ambassador (Front Desk)

Brightstar Hospitality Management; Grantham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Brightstar Hospitality Management is seeking a professional Hotel Receptionist to warmly greet guests, manage check-in/check-out, handle reservations, and respond to enquiries with high service standards. You will communicate with other departments to ensure a smooth guest journey and maintain a welcoming front desk environment.

Join us to uphold Brightstar's values, support guest satisfaction, and contribute to a positive, efficient front desk operation in a busy hotel setting.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Friendly, proactive, and approachable manner.
• Ability to manage multiple tasks in a fast-paced environment.
• Confident using booking systems and Microsoft Office.
• Flexible to work shifts, including evenings and weekends.
• Customer service focused with a can-do attitude.
• Experience in a receptionist or front-of-house role (preferred).
• Familiarity with hotel systems or PMS software (preferred).
• Multilingual skills are a plus.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Handle check-in, check-out, and reservations via phone, email, and face-to-face.
• Communicate clearly with colleagues and other departments to meet guest needs.
• Maintain a tidy, welcoming, and well-presented front desk environment.
• Upsell hotel services or packages where appropriate.
• Follow all brand standards and policies in daily duties.
• Complete accurate guest payments and records; manage invoices.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Booking systems

Microsoft Office

Flexible shifts

Customer service

Front-of-house experience

Multilingual skills

Tools

Booking systems

Microsoft Office

Job description

Brightstar Hospitality Management is seeking a professional Hotel Receptionist to warmly greet guests, manage check-in/check-out, handle reservations, and respond to enquiries with high service standards. You will communicate with other departments to ensure a smooth guest journey and maintain a welcoming front desk environment.

Join us to uphold Brightstar's values, support guest satisfaction, and contribute to a positive, efficient front desk operation in a busy hotel setting.