Hotel Front Desk & Guest Experience Champion

Venture Hotels - Bra_304; Cheltenham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Brand training

Staff discounts

Employee assistance program

Family-friendly policies

Menopause friendly

Greene King discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Venture Hotels is seeking a welcoming Hotel Staff member to join our front-of-house team. You’ll greet guests, assist with check-in, recommend drinks, and help ensure every guest feels valued during their stay.

You’ll work with a friendly, inclusive team and receive development opportunities across our brands. A positive attitude, attention to detail, and strong English communication are essential to delivering memorable experiences for every guest.

Qualifications

• As a Hotel Staff, you will provide guests with a warm and memorable experience.
• Check guests in and assist with enquiries to ensure a smooth stay.
• Handle telephone enquiries and resolve complaints with courtesy and efficiency.
• Keep front-of-house areas safe, clean and compliant with policies.

Responsibilities

• As a Hotel Staff you’ll check in guests and guide them to their rooms.
• Recommend drinks and services to guests to enhance their stay.
• Answer calls and assist guests with requests and issues during their visit.

Skills

Customer service

Attention to detail

Team player

Communication skills

English proficiency

Job description

Venture Hotels is seeking a welcoming Hotel Staff member to join our front-of-house team. You’ll greet guests, assist with check-in, recommend drinks, and help ensure every guest feels valued during their stay.

You’ll work with a friendly, inclusive team and receive development opportunities across our brands. A positive attitude, attention to detail, and strong English communication are essential to delivering memorable experiences for every guest.