Guest Experience Specialist

Hampton by Hilton Manchester Northern Quarter; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

Birthday leave

Maternity/Parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

Hampton by Hilton Manchester Northern Quarter, part of RBH Hospitality Management, is seeking a warm Guest Service Assistant to join our front desk team. You’ll welcome guests, handle check-ins/check-outs, answer questions, and help ensure a smooth stay in Manchester’s vibrant Northern Quarter.

You’ll thrive in a busy environment, communicate clearly, and work well with colleagues. We offer staff benefits including room discounts, birthday leave, meals on duty, and wellbeing initiatives to

Qualifications

• What you bring: a warm, guest-focused attitude and the ability to connect with people.
• Clear communication with guests and team members is essential.
• Sharp attention to detail when handling guest needs and bookings.
• Positive, proactive problem-solving in a fast-paced environment.
• Team spirit and willingness to jump in where needed.
• High energy and adaptability for varying daily tasks.

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out.
• Handle check-ins, check-outs and guest needs with efficiency.
• Answer questions and direct guests to local attractions or amenities.
• Process bookings and payments accurately for a smooth stay.
• Collaborate with housekeeping and maintenance to resolve requests quickly.
• Maintain a tidy, professional front desk area.
• Manage calls, emails and reservations with composure.
• Go the extra mile for special requests to enhance guest experiences.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem solving

Team spirit

Energy & adaptability

Job description

Hampton by Hilton Manchester Northern Quarter, part of RBH Hospitality Management, is seeking a warm Guest Service Assistant to join our front desk team. You’ll welcome guests, handle check-ins/check-outs, answer questions, and help ensure a smooth stay in Manchester’s vibrant Northern Quarter.

You’ll thrive in a busy environment, communicate clearly, and work well with colleagues. We offer staff benefits including room discounts, birthday leave, meals on duty, and wellbeing initiatives to