Guest Experience Specialist (Flexible Hours)

RBH; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday day off

Maternity/adoption & shared parental 


Course Sponsorship

30% F&B discount

Refer a Friend scheme (£250/referral)

Flexible working arrangements

Wagestream - get paid on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins/outs, and ensure a seamless stay. You’ll handle bookings, respond to inquiries, and coordinate with housekeeping for a smooth operation.

The role requires a friendly personality, strong communication, and attention to detail in a fast-paced hotel environment. RBH offers a supportive team, career progression, and staff benefits.

Qualifications

• Welcoming personality and strong communication with guests.
• Attention to detail in handling reservations and guest needs.
• Problem-solving mindset to handle issues on the fly.

Responsibilities

• Be the friendly face guests see from check-in to check-out.
• Manage check-ins/check-outs and guest inquiries with ease.
• Be the go-to person for guest questions and directions.
• Process bookings and payments accurately for a smooth stay.
• Coordinate with housekeeping and maintenance to fulfill requests.
• Keep front desk neat and inviting for every guest.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solving

Team spirit

Adaptability

Job description

RBH is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins/outs, and ensure a seamless stay. You’ll handle bookings, respond to inquiries, and coordinate with housekeeping for a smooth operation.

The role requires a friendly personality, strong communication, and attention to detail in a fast-paced hotel environment. RBH offers a supportive team, career progression, and staff benefits.