Guest Experience & Service Assistant

Holiday Inn; Ipswich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Gym and leisure facilities

Wellbeing support

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant in Ipswich to deliver high-quality service across reception, restaurant and events. You will join a team focused on guest care, training, and brand standards while supporting a welcoming atmosphere for every guest.

Join a hospitality-focused environment with opportunities for development, discounts on stays, and access to fitness facilities and wellbeing support as part of our employee benefits.

Qualifications

• Genuine passion for people and hospitality, experience welcome but not required.
• Excellent communication and teamwork skills.
• Proactive approach to identifying tasks and delivering results.
• Comfortable using technology and common software tools.

Responsibilities

• Deliver excellent service across restaurant, bar, meetings and events.
• Assist with check-in/check-out, food and beverage service, and conference setups.
• Build genuine relationships with guests and adapt to individual needs.
• Maintain cleanliness and presentation across guest areas.
• Help meet brand standards and company goals through service excellence.
• Represent the hotel's values and guest-centric culture.

Skills

Strong communication

Teamwork

Proactive attitude

Tech-savvy

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Guest Service Assistant in Ipswich to deliver high-quality service across reception, restaurant and events. You will join a team focused on guest care, training, and brand standards while supporting a welcoming atmosphere for every guest.

Join a hospitality-focused environment with opportunities for development, discounts on stays, and access to fitness facilities and wellbeing support as part of our employee benefits.