Guest Experience & Sales Coordinator

Young'S; North Creake; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Career path, apprenticeships & courses

Free meals

Weekly pay

28 days holiday

20% discount in Young's Pubs

30% discount on overnight stays

Share Save Scheme

Company Pension Scheme

Job summary

The Cliftonville, part of the Young's portfolio, is seeking a friendly Receptionist to deliver warm hospitality and outstanding guest service. You will be the first point of contact for guests, check-in arrivals, handle inquiries with a smile, and support the front desk with a proactive, team‑oriented approach.

You will bring experience in a similar environment, strong communication skills, and meticulous attention to detail, helping drive guest satisfaction and smooth daily operations.

Qualifications

• Passion to deliver exceptional customer service with a friendly outgoing personality.
• Experience working in a similar environment.
• Active team player with excellent communication skills.
• Very high standards and impeccable eye for detail.
• Pro-active approach to driving sales and delivering growth through engagement with customers and team.
• Great planning and organisational skills to maintain effective controls and ensure the financial credit and administration procedures are applied.

Skills

Front desk experience

Customer service

Communication skills

Team player

Attention to detail

Job description

The Cliftonville, part of the Young's portfolio, is seeking a friendly Receptionist to deliver warm hospitality and outstanding guest service. You will be the first point of contact for guests, check-in arrivals, handle inquiries with a smile, and support the front desk with a proactive, team‑oriented approach.

You will bring experience in a similar environment, strong communication skills, and meticulous attention to detail, helping drive guest satisfaction and smooth daily operations.