Guest Experience & Sales Associate - Restaurant

Dobbies; Dunfermline; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Generous annual leave

Uncapped store discounts

Stream financial wellbeing access

Retail Trust support

Dobbies Academy access

Thriving culture

Job summary

Dobbies Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.

You will work on the shopfloor and in the store, assisting with stock, cash handling, and till work, while promoting the Dobbies Club membership and upholding our values in a busy hospitality environment.

Qualifications

• Experience in a customer-facing role within hospitality.
• Passion for delivering a great customer experience.
• Works well in a team and can build relationships.
• Punctual, well presented and with a can-do attitude.
• Eager to learn and thrive in a busy environment.
• Demonstrates company values and a positive attitude.

Responsibilities

• Give excellent customer service across the store and restaurant.
• Drive sales and promote the Dobbies Club membership.
• Assist with product knowledge, allergies and dietary requirements.
• Maintain cleanliness and upkeep of the store and restaurant areas.
• Assist with stock, till work, take-to-car deliveries and stock control routines.

Skills

Customer service

Teamwork

Hospitality

Reliability

Communication

Job description

Dobbies Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.

You will work on the shopfloor and in the store, assisting with stock, cash handling, and till work, while promoting the Dobbies Club membership and upholding our values in a busy hospitality environment.