Restaurant Guest Experience Specialist

Dobbies Garden Centres; Preston; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Generous annual leave

Store-wide discounts

Stream access to financial wellbeing

Access to Retail Trust support

Dobbies Academy development

Thriving team culture

Job summary

Dobbies Garden Centres is seeking Restaurant Customer Advisors to deliver an exceptional customer experience in our Restaurants. You will help with transactions, drive sales through the Dobbies Club membership, and address queries with strong product knowledge including dietary considerations.

Join a team that values customer service, teamwork, and a welcoming, fast-paced environment as we support store operations and restaurant service across our centres.

Qualifications

• You have a passion for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and have a passion for working within hospitality
• You work well within a team, builds relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service- an ideal opportunity to gain more skills and experience

Job description

Dobbies Garden Centres is seeking Restaurant Customer Advisors to deliver an exceptional customer experience in our Restaurants. You will help with transactions, drive sales through the Dobbies Club membership, and address queries with strong product knowledge including dietary considerations.

Join a team that values customer service, teamwork, and a welcoming, fast-paced environment as we support store operations and restaurant service across our centres.