Restaurant Guest Experience & Sales Advisor

Dobbies Garden Centres; Ayr; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Employee discounts across stores

Stream access

Retail Trust support

Dobbies Academy

Supportive culture

Job summary

Dobbies Garden Centres is looking for Restaurant Customer Advisors to deliver an exceptional customer experience in our restaurants, helping guests, and driving sales while promoting the Dobbies Club. You will handle transactions, assist with queries, and contribute to a welcoming dining environment.

We value hospitality experience, teamwork, reliability, and a positive attitude. You’ll join a busy store with opportunities to learn and grow within a supportive community.

Qualifications

• Experience in customer-facing roles and hospitality.
• Passion for delivering great customer experience with a smile.
• Ability to work well in a team and build relationships.
• Reliable, on-time, well presented with a can-do attitude.
• Eager to learn new skills and gain experience.
• Thrives in a busy, fast-paced environment.
• Values: one team, getting better everyday, customer focus.

Responsibilities

• Assist customers with transactions across the store.
• Promote Dobbies Club membership to drive sales.
• Provide product knowledge including allergies and dietary needs.
• Maintain cleanliness and upkeep of the store.
• Support on shopfloor, stock, cash handling, and restaurant service as needed.

Skills

Customer service

Hospitality experience

Team player

Punctual & presentable

Willing to learn

Busy environment adapt

Values alignment

Job description

Dobbies Garden Centres is looking for Restaurant Customer Advisors to deliver an exceptional customer experience in our restaurants, helping guests, and driving sales while promoting the Dobbies Club. You will handle transactions, assist with queries, and contribute to a welcoming dining environment.

We value hospitality experience, teamwork, reliability, and a positive attitude. You’ll join a busy store with opportunities to learn and grow within a supportive community.