Guest Experience Reservationist – Welcome & Seating Flow

Hawksmoor St Pancras; Camden Town; Vor Ort; GBP 17.000 - 21.000; Vollzeit

Benefits dieser Stelle

Tronc paid for every hour you work

Free team meals on shift

50% off food for you and family

Paid overtime on salaries

Income protection and death in service

Paid annual volunteer days

Early wage access and financial tools

Referral bonuses from day one

Exclusive savings on travel, shopping

Welfare budget for snacks and support

Training and progression opportunities

Zusammenfassung

Hawksmoor St Pancras is seeking a Reservationist to join our team in London. You will be at the heart of guest experience, welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to ensure service runs smoothly.

In this fast-paced hospitality role, you’ll help deliver warm, generous hospitality from the first hello, communicating clearly with managers and kitchen staff.

Qualifikationen

• Friendly and great with people
• Able to work in a fast-paced restaurant
• Organised and calm under pressure
• Reliable team player
• Hospitality or customer-facing experience helpful but not essential

Aufgaben

• Welcome guests warmly and confidently on arrival
• Manage reservations, walk-ins and waiting lists during service
• Seat guests and manage the flow of the restaurant to support smooth service
• Oversee cloakroom and guest arrivals during busy periods
• Communicate clearly with managers, floor teams and the kitchen
• Support the floor team by helping set and reset tables and assist service when needed
• Handle guest enquiries in person, by phone and email with care and professionalism

Jobbeschreibung

Hawksmoor St Pancras is seeking a Reservationist to join our team in London. You will be at the heart of guest experience, welcoming guests, managing reservations and waiting lists, coordinating seating and cloakroom, and supporting the floor team to ensure service runs smoothly.

In this fast-paced hospitality role, you’ll help deliver warm, generous hospitality from the first hello, communicating clearly with managers and kitchen staff.