Guest Experience Host - Reservations & Welcome

Hawksmoor Manchester; Manchester; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Tronc paid for every hour

Free team meals on shift

50% off food for you and loved ones

Paid overtime on salaries

Income protection and death in service

Volunteer days

Early wage access

Referral bonuses

Travel and shopping discounts

Welfare budget for snacks

Training and progression opportunities

Job summary

Hawksmoor Manchester is seeking a friendly Restaurant Host to be the welcoming face of the guest experience. This role involves greeting guests, managing reservations and waiting lists, seating flow, and coordinating with the floor team to ensure smooth service.

You will be part of a high-energy, guest-focused environment. Previous hospitality or customer-facing experience is helpful but not essential, as full training is provided.

Qualifications

• Welcoming guests and managing reservations or waitlists.
• Ability to thrive in a fast-paced restaurant environment.
• Coordinate seating flow and guest arrivals with a friendly, proactive approach.
• Full training provided; hospitality experience is helpful but not required.
• Strong communication and teamwork to support floor/service teams.

Responsibilities

• Welcome guests warmly and confidently on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and oversee the flow to support smooth service.
• Oversee cloakroom and guest arrivals in busy periods.
• Communicate clearly with managers, floor teams and kitchen.
• Support the floor team by setting tables and assisting service when needed.
• Handle guest inquiries in person, by phone and email with care.

Skills

People skills

Communication

Teamwork

Calm under pressure

Hospitality experience

Job description

Hawksmoor Manchester is seeking a friendly Restaurant Host to be the welcoming face of the guest experience. This role involves greeting guests, managing reservations and waiting lists, seating flow, and coordinating with the floor team to ensure smooth service.

You will be part of a high-energy, guest-focused environment. Previous hospitality or customer-facing experience is helpful but not essential, as full training is provided.