Guest Experience Pro: Front Desk & F&B

Kew Green Hotels; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Gym and leisure facilities access

Wellbeing support

Job summary

Kew Green Hotels in Manchester seeks a friendly Guest Service Assistant to welcome guests and ensure a memorable stay. You’ll train across reception, food and beverage, and events, delivering outstanding service and building rapport with guests.

No prior hospitality experience is required; we value a proactive attitude, strong communication, and teamwork. The role offers career development through apprenticeships and staff benefits including hotel discounts and gym access.

Qualifications

• Genuine passion for people and hospitality.
• Strong communication skills and ability to work in a team.
• Proactive attitude and willingness to take initiative.
• Comfortable using technology and office software.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Assist with check in/out and food and beverage service.
• Set up conferences and banquets as required.
• Build genuine relationships with guests and adapt to each guest.
• Maintain cleanliness and presentation across guest areas.
• Represent hotel values and contribute to brand standards.

Skills

Communication skills

Teamwork

Proactive

Tech literacy (MS Office)

Tools

MS Office

Job description

Kew Green Hotels in Manchester seeks a friendly Guest Service Assistant to welcome guests and ensure a memorable stay. You’ll train across reception, food and beverage, and events, delivering outstanding service and building rapport with guests.

No prior hospitality experience is required; we value a proactive attitude, strong communication, and teamwork. The role offers career development through apprenticeships and staff benefits including hotel discounts and gym access.