Guest Experience Assistant - Hospitality Training & Perks

Kew Green Hotels; Sandwell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym, pools and leisure facilities

Wellbeing support (24/7)

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to deliver first-class service across reception, restaurant, bar, and events. You will be trained to work across all guest-facing areas, with opportunities to develop within a supportive team.

Experience is welcome but not essential; strong communication and teamwork are valued as you assist with check-in/out, service, and maintaining high standards throughout shifts. A friendly, proactive attitude is key.

Qualifications

• Excellent communication and customer service skills.
• Experience in hospitality helpful but not required.
• Willingness to learn and work across multiple guest-facing areas.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check-in/out, food and beverage service, conference set-ups, and banqueting.
• Build genuine relationships with guests and adapt approach to each individual.
• Maintain cleanliness and presentation across guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service.

Skills

Strong communication

Teamwork

Customer service oriented

Job description

Kew Green Hotels is seeking a Guest Service Assistant to deliver first-class service across reception, restaurant, bar, and events. You will be trained to work across all guest-facing areas, with opportunities to develop within a supportive team.

Experience is welcome but not essential; strong communication and teamwork are valued as you assist with check-in/out, service, and maintaining high standards throughout shifts. A friendly, proactive attitude is key.