Guest Experience Associate – Training, Perks & Growth

Kew Green Hotels; Warrington; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Staff discounts

Gym & leisure facilities

Wellbeing support 24/7

Training & career development

Job summary

Kew Green Hotels is hiring a Guest Service Assistant in Warrington. You'll be at the heart of the guest experience, covering reception to food and beverage, with full training provided to help you start a career in hospitality.

You’ll build relationships with guests, support events, maintain presentation and brand standards, and enjoy benefits such as staff discounts, gym access, and wellbeing support. No prior experience required—just enthusiasm and teamwork.

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. You notice what needs to be done and make it happen!
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Customer service

Communication

Teamwork

Tech literacy

Tools

MS Office

Job description

Kew Green Hotels is hiring a Guest Service Assistant in Warrington. You'll be at the heart of the guest experience, covering reception to food and beverage, with full training provided to help you start a career in hospitality.

You’ll build relationships with guests, support events, maintain presentation and brand standards, and enjoy benefits such as staff discounts, gym access, and wellbeing support. No prior experience required—just enthusiasm and teamwork.