Guest Experience Associate - Hospitality & Front Desk

Kew Green Hotels; Reading; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Hotel stay discounts

Gym & leisure facilities access

Wellbeing, financial & legal support

Job summary

Kew Green Hotels is hiring Guest Service Assistants to welcome guests and ensure a caring experience across reception and hospitality areas. You will receive full training and work across guest-facing roles, from reception to food and beverage, supporting the hotel team and guest satisfaction.

Ideal candidates are friendly, motivated, with strong communication and a proactive mindset; experience is welcome but not essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work as part of a team and adapt to guests’ needs.
• Proactive attitude with a can-do approach.
• Comfort with technology and common software tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Assist with check in/out, food and drink service, conference set-ups and banqueting.
• Build genuine relationships with guests and tailor your approach.
• Maintain cleanliness and presentation across all guest areas.
• Support meeting brand standards and company goals by delivering outstanding service.
• Represent our values and guest-centric culture in every shift.

Skills

Communication

Team collaboration

Proactive approach

Tech savvy

Guest-focused

Tools

MS Office

Job description

Kew Green Hotels is hiring Guest Service Assistants to welcome guests and ensure a caring experience across reception and hospitality areas. You will receive full training and work across guest-facing roles, from reception to food and beverage, supporting the hotel team and guest satisfaction.

Ideal candidates are friendly, motivated, with strong communication and a proactive mindset; experience is welcome but not essential.