Guest Experience Associate | Front Desk & F&B

Kew Green Hotels; Swindon; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym, pools and leisure facilities (on‑

Wellbeing support 24/7

Funding apprenticeships and internal开发

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and support across reception, restaurant, bar, and events. You’ll receive full training to work across all guest-facing areas and start a rewarding career in hospitality.

We value a proactive, team-focused attitude, good communication, and comfort with technology. In return, you’ll enjoy funded apprenticeships, staff discounts, gym access, wellbeing support, and a clear path to grow within our UK hotels.

Qualifications

• Hospitality-friendly and motivated approach.
• Strong communication and ability to work as part of a team.
• A proactive approach to noticing what needs doing.
• Comfortable using technology, including MS Office.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check-in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests and tailor your approach.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Communication skills

Teamwork

Proactive approach

Hospitality enthusiasm

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and support across reception, restaurant, bar, and events. You’ll receive full training to work across all guest-facing areas and start a rewarding career in hospitality.

We value a proactive, team-focused attitude, good communication, and comfort with technology. In return, you’ll enjoy funded apprenticeships, staff discounts, gym access, wellbeing support, and a clear path to grow within our UK hotels.