Guest Experience Assistant | Training, Discounts & Free Gym

Kew Green Hotels; Norwich; On-site; GBP 12,000 - 19,000; Full time

Benefits offered by this job

Discounts on stays

Gym & pool access

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and support across reception, restaurant, bar, and events. You’ll receive full training to work across all guest-facing areas, making this role a strong start to a career in hospitality.

Join a people-driven team with opportunities for career development, staff discounts, gym and leisure access, and wellbeing support. This role emphasizes guest care, teamwork, and maintaining brand standards across shifts.

Qualifications

• A genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach to notice what needs doing and act on it.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

People orientation

Communication skills

Proactive approach

Tech proficiency

Tools

MS Office

Job description

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and support across reception, restaurant, bar, and events. You’ll receive full training to work across all guest-facing areas, making this role a strong start to a career in hospitality.

Join a people-driven team with opportunities for career development, staff discounts, gym and leisure access, and wellbeing support. This role emphasizes guest care, teamwork, and maintaining brand standards across shifts.