Guest Experience Manager – Reception & Service Lead

The Ivy Collection; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant brand in Bath seeks a passionate Reception Manager to ensure exceptional guest experiences. You will manage bookings, train the reception team, and lead service operations while delivering a warm and professional atmosphere. Ideal candidates have over 2 years of experience and a flair for hospitality. Join a dynamic team offering competitive pay and various perks including staff discounts and career development opportunities.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Free food and drinks during shifts

Extra holiday allowance

Guaranteed day off for your birthday

Qualifications

• 2+ years of experience in reception management.
• Ability to work under pressure during peak service.

Responsibilities

• Ensure positive first impressions for guests.
• Manage bookings efficiently.
• Train and lead the reception team.

Skills

Solution-driven

Guest service excellence

Excellent English language skills

Job description

A leading restaurant brand in Bath seeks a passionate Reception Manager to ensure exceptional guest experiences. You will manage bookings, train the reception team, and lead service operations while delivering a warm and professional atmosphere. Ideal candidates have over 2 years of experience and a flair for hospitality. Join a dynamic team offering competitive pay and various perks including staff discounts and career development opportunities.