Guest Experience Manager — Front Desk & Service Excellence

Aimbridge Hospitality; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A hospitality management company in Leeds is seeking a Guest Services Manager responsible for leading the guest services team and ensuring exceptional service. This role includes overseeing front desk operations, managing reservations, and maintaining high standards of cleanliness and guest satisfaction. The ideal candidate will have prior hotel management experience and strong interpersonal skills. You will also manage the team's budget, develop policies, and ensure a positive guest experience. Join us to shape the future of hospitality.

Benefits

Industry leading training opportunities

Hotel discounts

Flexible working opportunities

Employee assistance programme

Qualifications

• Prior experience managing a hotel front office or similar position.
• Excellent communication and interpersonal skills.
• Strong leadership and organisational skills.
• Good understanding of hotel software and systems.

Responsibilities

• Manage the guest services team to ensure exceptional service.
• Oversee front desk operations and manage reservations.
• Handle guest complaints professionally.
• Maintain cleanliness in guest rooms and common areas.
• Manage departmental budget and staff hiring/training.
• Develop and implement guest service policies.

Skills

Hotel operations understanding

Communication skills

Leadership skills

Organisational skills

Hotel software knowledge

Tools

Property Management Systems (PMS)

Booking engines

Customer Relationship Management (CRM)

Job description

A hospitality management company in Leeds is seeking a Guest Services Manager responsible for leading the guest services team and ensuring exceptional service. This role includes overseeing front desk operations, managing reservations, and maintaining high standards of cleanliness and guest satisfaction. The ideal candidate will have prior hotel management experience and strong interpersonal skills. You will also manage the team's budget, develop policies, and ensure a positive guest experience. Join us to shape the future of hospitality.