Guest Experience Manager

Aimbridge; Stockport; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Training & leadership development

Staff discounts

Stream pay & savings

Employee assistance programme

Incentives & bonuses

28 days holiday

Above national minimum wage

Job summary

Aimbridge Hospitality EMEA is seeking a dedicated Guest Services Manager in Stockport. You will oversee the front desk, reservations, and guest relations, ensuring exceptional service and smooth operations across all guest touchpoints.

Ideal candidates will have strong leadership, experience with hotel software (PMS/CRM), and a track record of delivering high standards in hospitality. The role requires managing budget, staff development, and maintaining excellent guest relations.

Qualifications

• Experience managing a hotel front office or similar, with knowledge of reservations, check-in/out procedures, and guest service.
• Excellent communication and interpersonal skills to guide staff and handle guest queries professionally.
• Strong leadership to recruit, train, motivate, and monitor front office performance.
• Solid understanding of hotel software and systems, including PMS, booking engines, and CRM tools.

Responsibilities

• Oversee front desk operations and guest services to ensure exceptional service during every stay.
• Manage reservations, room blocks, and guest feedback; implement service policies and procedures.
• Lead budgeting for the department and participate in staff hiring, training and development.
• Maintain positive relationships with guests and uphold the hotel’s reputation for service excellence.

Skills

Front office management

Reservations & PMS

Customer service excellence

Staff leadership

Budgeting & policy development

Tools

PMS software

CRM systems

Booking engines

Job description

Aimbridge Hospitality EMEA is seeking a dedicated Guest Services Manager in Stockport. You will oversee the front desk, reservations, and guest relations, ensuring exceptional service and smooth operations across all guest touchpoints.

Ideal candidates will have strong leadership, experience with hotel software (PMS/CRM), and a track record of delivering high standards in hospitality. The role requires managing budget, staff development, and maintaining excellent guest relations.