Guest Relations Specialist - Flexible Front Desk Service

Elite Hotels (Rotherwick) Ltd.; Eastbourne; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Service charge

Job summary

Elite Hotels (Rotherwick) Ltd. is seeking a Front of House Receptionist to deliver first-class guest service and manage seamless check-in and check-out processes at The Grand Hotel in Eastbourne.

You will be the first point of contact, handling enquiries, reservations, and payments with poise and professionalism. The role requires excellent communication, strong administration skills and a flexible approach to shifts, including early mornings, late shifts, weekends and bank holidays, to maintain

Qualifications

• Excellent communication and administration skills.
• Eye for detail and accuracy in handling reservations and payments.
• Flexibility for early/late shifts, weekends and bank holidays.

Responsibilities

• Greet guests at the desk, check them in and out, escort to rooms when needed.
• Receive payment of guests’ accounts and operate PDQ machines.
• Check availability and enter reservations, selling rooms at best rates.
• Act as cashier for guests and other departments, including currency exchange.
• Promote the hotel and facilities over the phone to sell.
• Handle brochure and tariff enquiries and enter reservations outside reservations office hours.
• Promote the image of the hotel at all times.

Skills

Excellent communication

Administration skills

Eye for detail

Flexibility

Tools

PDQ machines

Job description

Elite Hotels (Rotherwick) Ltd. is seeking a Front of House Receptionist to deliver first-class guest service and manage seamless check-in and check-out processes at The Grand Hotel in Eastbourne.

You will be the first point of contact, handling enquiries, reservations, and payments with poise and professionalism. The role requires excellent communication, strong administration skills and a flexible approach to shifts, including early mornings, late shifts, weekends and bank holidays, to maintain