Guest Experience Advisor – Front Desk & Check-In

Aloft Liverpool; Liverpool; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &4

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream - get paid how/when youWant

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant for our Liverpool hotel. You will be the friendly first point of contact, handling check-ins, check-outs, and guest inquiries to ensure a smooth and memorable stay.

Responsibilities include processing bookings, coordinating with housekeeping, and delivering outstanding service in a fast-paced environment. Flexible, energetic individuals who enjoy helping guests will thrive in this role.

Qualifications

• Welcoming and personable approach to guests.
• Strong communication with guests and team members.
• Good attention to detail for reservations and requests.

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out.
• Handle check-ins/outs and assist guests throughout their stay.
• Answer guest questions and provide local guidance and recommendations.
• Process bookings and payments accurately for a smooth stay.
• Collaborate with housekeeping and maintenance to address guest needs.
• Maintain a clean and professional front desk environment.
• Manage calls, emails, and reservations efficiently.
• Go the extra mile for special requests to create memorable stays.

Skills

Communication skills

Customer service

Attention to detail

Problem solving

Team player

Energy & adaptability

Job description

RBH Hospitality Management is seeking a Guest Service Assistant for our Liverpool hotel. You will be the friendly first point of contact, handling check-ins, check-outs, and guest inquiries to ensure a smooth and memorable stay.

Responsibilities include processing bookings, coordinating with housekeeping, and delivering outstanding service in a fast-paced environment. Flexible, energetic individuals who enjoy helping guests will thrive in this role.