Guest Experience Leader - Reception & Service

Point A Hotels; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel brand in Liverpool is seeking a dedicated Guest Experience Leader to enhance guest experiences at the reception. In this full-time role, you will lead a team, ensuring smooth operations and delivering exceptional hospitality. The ideal candidate will possess outstanding customer service skills, effective communication abilities, and a passion for personal development. Come join a fun and supportive environment, where professional growth is encouraged, along with a generous leave package.

Benefits

Generous leave package

Opportunities for professional growth

Qualifications

• Proven experience in a customer-facing role, ideally within the hospitality sector.
• Ability to lead a team and coordinate operations effectively.
• Willingness to continuously develop personal and professional skills.

Responsibilities

• Lead the reception team to deliver outstanding guest experiences.
• Ensure smooth daily operations at the reception area.
• Foster a supportive and friendly environment for guests and staff.

Skills

Exceptional customer service skills

Strong communication abilities

Leadership qualities

Job description

Guest Experience Leader - Reception & Service

Point A Hotels

Liverpool

GBP 30,000

A prominent hotel brand in Liverpool is seeking a full-time Reception Host Leader to enhance guest experiences. The ideal candidate should showcase exceptional customer service skills, strong communication abilities, and an eagerness for personal development. Responsibilities include leading teams, ensuring smooth operations, and delivering heartfelt hospitality. Join a fun, supportive environment with opportunities for professional growth and a generous leave package.