Guest Experience Lead — Fast, Friendly Service (Free Food)

Kfc; Harlow; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Free food on shift

Pay up to £12.21

Job summary

KFC is hiring a team member in the United Kingdom. You will greet guests, assist with digital orders, and help keep the service area running smoothly. You’ll answer questions, explain the menu, and support the team to deliver great service every day.

We’re looking for friendly, proactive staff who can think fast, stay calm under pressure, and use kiosks or our ordering app with ease. Join us and be yourself at work.

Qualifications

• Excellent communication with guests.
• Ability to think quickly and adapt to changing situations.
• Comfort using digital ordering systems (kiosks/app).
• Friendly, proactive and reliable in a fast-paced environment.

Responsibilities

• Welcome guests with a smile and make them feel valued.
• Know the menu and promos to assist guests in choosing options.
• Help guests use kiosks or the app to place orders smoothly.
• Keep queues moving and communicate order status clearly.
• Handle guest questions and resolve issues; escalate when needed.

Skills

Communication

Problem solving

Tech savvy

Guest service

Job description

KFC is hiring a team member in the United Kingdom. You will greet guests, assist with digital orders, and help keep the service area running smoothly. You’ll answer questions, explain the menu, and support the team to deliver great service every day.

We’re looking for friendly, proactive staff who can think fast, stay calm under pressure, and use kiosks or our ordering app with ease. Join us and be yourself at work.