Guest Experience Lead - Workplace & Events

Jones Lang LaSalle, Inc.; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Jones Lang LaSalle, Inc. is seeking a Workplace Experience Ambassador for our London site. You will manage front-of-house services, greet visitors, handle sign-in and room bookings, and coordinate with security, janitorial, and events teams to ensure a seamless visitor experience.

Strong communication, attention to detail and a customer-first attitude are essential. The role requires experience in reception or concierge, hospitality experience is desirable, and you will work within a

Qualifications

• Experience in reception, concierge or related field.
• Excellent people skills and ability to interact with a wide range of client staff.
• Fluency in English and local language.

Responsibilities

• Take ownership of the internal and external visitor experience, ensuring a positive, memorable visit.
• Deliver core front of house services such as sign-in, badging, luggage, lost and found and deliveries.
• Receive, direct and relay telephone, email and other queries via front of house.
• Greet, assist and direct candidates/new hires/visitors and the public appropriately.
• Maintain high standards of presentation and functionality across front of house and meeting/event areas.

Skills

Reception experience

People skills

English fluency

PC literacy

Attention to detail

Team player

Ambassador presence

Tools

Outlook

SharePoint

Job description

Jones Lang LaSalle, Inc. is seeking a Workplace Experience Ambassador for our London site. You will manage front-of-house services, greet visitors, handle sign-in and room bookings, and coordinate with security, janitorial, and events teams to ensure a seamless visitor experience.

Strong communication, attention to detail and a customer-first attitude are essential. The role requires experience in reception or concierge, hospitality experience is desirable, and you will work within a