Customer Experience & Events Lead (Premium Workplace)

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jones Lang LaSalle in London is seeking a Customer Experience Manager to lead hospitality and placemaking at 105 Victoria Street. You will be the primary liaison for Customers, coordinating building amenities and events, and ensuring a five-star welcome for occupants and visitors.

Working with the Community & Amenities Manager, you’ll drive communications, manage the FOH team and partners, and report on KPIs, app metrics and customer insights to continuously enhance the service offering.

Qualifications

• Proven experience in corporate workplace experience or hospitality.
• Track record delivering events and networking programs.
• Hands-on with workplace applications and CMS platforms.
• Excellent presentation, verbal and written communication.
• Strong IT skills with Microsoft Office suite.

Responsibilities

• Lead Customer Experience and placemaking across 105 Victoria Street.
• Plan and deliver a year-round events calendar focused on wellness and networking.
• Coordinate with Community & Amenities Manager for bookings of common areas.
• Establish customer feedback panels and share insights across teams.
• Oversee the FOH team and service partners to ensure five-star service.
• Create and distribute employer communications, newsletters and app content.

Skills

Workplace experience

Hospitality

B2B marketing

Event execution

Presentation skills

CMS

Microsoft Office

Client relationships

Tools

CMS

Microsoft Office

Job description

Jones Lang LaSalle in London is seeking a Customer Experience Manager to lead hospitality and placemaking at 105 Victoria Street. You will be the primary liaison for Customers, coordinating building amenities and events, and ensuring a five-star welcome for occupants and visitors.

Working with the Community & Amenities Manager, you’ll drive communications, manage the FOH team and partners, and report on KPIs, app metrics and customer insights to continuously enhance the service offering.