London On-Site Workplace Experience Lead

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

JLL is seeking a Workplace Experience Ambassador to deliver an exceptional on-site client experience in London. You will create a hospitality-focused environment, greet guests, and support a range of facilities services to ensure smooth daily operations.

The role emphasizes strong communication, teamwork across facilities management and projects, and proactive engagement with clients and colleagues. Prior hospitality or facilities experience is valued.

Qualifications

• Hospitality, facilities, or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office.

Responsibilities

• Provide a warm, courteous welcome to all entrants.
• Serve as first point of contact for client inquiries and feedback.
• Coordinate events and manage conference room bookings.
• Support health and safety practices and incident reporting.
• Collaborate with account teams across FM, engineering and projects.
• Assist with mailroom and porterage duties.

Skills

Hospitality mindset

Customer service

Multitasking

Microsoft Office

Communication skills

Tools

MS Office

Facilities management software

Job description

JLL is seeking a Workplace Experience Ambassador to deliver an exceptional on-site client experience in London. You will create a hospitality-focused environment, greet guests, and support a range of facilities services to ensure smooth daily operations.

The role emphasizes strong communication, teamwork across facilities management and projects, and proactive engagement with clients and colleagues. Prior hospitality or facilities experience is valued.