Guest Experience Lead — Serve with a Smile & Grow

KFC Crosby, Liverpool; Liverpool City Region; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known fast-food chain in Liverpool is seeking a Guest Experience Lead to enrich customer interactions and streamline digital ordering. You will play a vital role in ensuring guests feel welcomed and valued while assisting them with their orders. Ideal candidates will bring strong communication skills and adaptability to keep service running smoothly. The job offers a pay rate of up to £12.21, along with free food and staff discounts as part of our commitment to a supportive work environment.

Benefits

Pay rate up to £12.21

Free food and drink on shift

25% staff discount

Qualifications

• Great communication skills are necessary.
• Ability to think quickly and solve problems.
• Familiarity with digital ordering systems.

Responsibilities

• Welcome every guest with energy and a smile.
• Be knowledgeable about the menu and assist guests.
• Help guests use kiosks or the app effectively.
• Monitor the crowd and keep wait times low.
• Handle complaints calmly and effectively.

Job description

A well-known fast-food chain in Liverpool is seeking a Guest Experience Lead to enrich customer interactions and streamline digital ordering. You will play a vital role in ensuring guests feel welcomed and valued while assisting them with their orders. Ideal candidates will bring strong communication skills and adaptability to keep service running smoothly. The job offers a pay rate of up to £12.21, along with free food and staff discounts as part of our commitment to a supportive work environment.