Guest Experience Lead – Reception & Team Coach

Village Hotels; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in the UK is seeking enthusiastic individuals for a reception role to deliver outstanding guest service. You will collaborate with the Reception Manager, support the reception team, and utilize the latest technology to ensure guests have a great experience. The position comes with a competitive benefits package including health and wellness perks, flexible hours, and development opportunities.

Benefits

Complimentary Health and Wellness Membership

Discounted overnight stays

50% discount on Food and Drink

30% off in Starbucks stores

Excellent training and development programmes

Financial wellbeing support

Flexibility in working hours

Life Insurance

Qualifications

• Seeking individuals with a vibrant personality and a passion for service.
• Must have the initiative to solve problems effectively.
• Ability to motivate and engage team members is essential.

Responsibilities

• Work alongside the Reception Manager to ensure top-notch service.
• Interact with guests using the latest technology.
• Support the reception team in delivering flawless guest experiences.

Skills

Infectious personality

Problem-solving initiative

Ability to motivate others

Team player

Passion for guest service

Job description

A hospitality company in the UK is seeking enthusiastic individuals for a reception role to deliver outstanding guest service. You will collaborate with the Reception Manager, support the reception team, and utilize the latest technology to ensure guests have a great experience. The position comes with a competitive benefits package including health and wellness perks, flexible hours, and development opportunities.