Guest Experience Lead: Front of House (Historic Theatre)

ATG Entertainment; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading live entertainment company in Oxford seeks a Deputy Customer Experience Manager to support the Front of House team. This hands-on leadership role requires experience in customer-facing environments, particularly in food and beverage or hospitality management. The ideal candidate thrives in fast-paced settings and is passionate about providing exceptional service. This position offers the opportunity to develop new business while ensuring high standards of customer care.

Qualifications

• Proven experience in a leadership role within a customer service environment.
• Experience in food and beverage, catering or hospitality management is preferred.
• Ability to develop new business opportunities while maintaining service excellence.

Responsibilities

• Support the Customer Experience Manager in leading the Front of House team.
• Ensure audiences feel welcomed, safe, and valued.
• Motivate the team to deliver exceptional service in a busy environment.

Skills

Experience in leading customer-facing teams

Knowledge of food and beverage or hospitality management

Ability to embed high standards

Strong motivation skills

Strong communication skills

Job description

A leading live entertainment company in Oxford seeks a Deputy Customer Experience Manager to support the Front of House team. This hands-on leadership role requires experience in customer-facing environments, particularly in food and beverage or hospitality management. The ideal candidate thrives in fast-paced settings and is passionate about providing exceptional service. This position offers the opportunity to develop new business while ensuring high standards of customer care.