Guest Experience Lead — Front-of-House

KFC Camborne - Trevenson Gateway; Tuckingmill; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

Join KFC Camborne - Trevenson Gateway as a Guest Experience Lead. You will be the friendly face greeting guests, guiding them through the menu and digital ordering options, and helping guests use kiosks or the app with confidence.

You will keep service moving, manage wait times, and address issues quickly. This role emphasizes strong communication, customer service, and teamwork to maintain a high standard of guest experience.

Qualifications

• Excellent communication and a welcoming attitude.
• Ability to help guests with digital ordering and kiosks.
• Proactive and confident in resolving issues to keep service moving.

Responsibilities

• Greet guests warmly and make them feel valued from entry.
• Explain menu options, promos, and help guests choose items.
• Assist guests with kiosks and the app, ensuring a smooth ordering process.
• Keep queues moving, communicate order progress, and manage wait times.
• Handle complaints professionally and involve supervisors when needed.

Skills

Strong communication

Customer service

Tech-savvy

Tools

Kiosk systems

Mobile app ordering

Job description

Join KFC Camborne - Trevenson Gateway as a Guest Experience Lead. You will be the friendly face greeting guests, guiding them through the menu and digital ordering options, and helping guests use kiosks or the app with confidence.

You will keep service moving, manage wait times, and address issues quickly. This role emphasizes strong communication, customer service, and teamwork to maintain a high standard of guest experience.