Restaurant Ops Lead — Drive Team, KPIs & Guest Experience

KFC Gateshead - Felling; Gateshead; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips

Staff discount 25%

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

KFC Gateshead - Felling is looking for an Assistant Restaurant General Manager to lead daily operations, mentor a team and drive performance while ensuring an outstanding guest experience.

You will own the shift, manage schedules and stock, coach staff, and keep the restaurant clean, compliant and welcoming. We value authenticity and teamwork, offering a supportive environment where you can grow.

Qualifications

• Experience leading teams in a fast-paced restaurant.
• Ability to train and coach staff.
• Strong communication and problem-solving.

Responsibilities

• Lead day-to-day restaurant operations and meet KPIs.
• Train, coach and motivate the crew.
• Ensure guest experience and safety standards.
• Manage rosters, stock, and admin tasks.
• Maintain a welcoming, high-energy environment.

Skills

Leadership

Team management

Operations

Guest experience

Communication

Job description

KFC Gateshead - Felling is looking for an Assistant Restaurant General Manager to lead daily operations, mentor a team and drive performance while ensuring an outstanding guest experience.

You will own the shift, manage schedules and stock, coach staff, and keep the restaurant clean, compliant and welcoming. We value authenticity and teamwork, offering a supportive environment where you can grow.