Guest Experience Lead — Fast-Paced Front-of-House

KFC Dunfermline - Fife Leisure Park; Dunfermline; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Dunfermline - Fife Leisure Park is seeking a Guest Experience Lead to be the friendly face who welcomes guests, answers questions, and helps with digital orders so service runs smoothly.

You’ll spot issues, support the team, and raise the bar for guest experience every day. This hands-on role offers a pathway into leadership within a fun, inclusive culture where you can be yourself.

Qualifications

• Warm and engaging communicator.
• Able to explain the menu clearly and confidently.
• Comfortable with digital ordering and kiosks/app.

Responsibilities

• Welcome guests with energy and a smile.
• Know the menu inside out to advise customers.
• Help guests use kiosks or the app for ordering.
• Keep things moving to minimise wait times.
• Handle complaints calmly and escalate when needed.

Skills

Guest welcome

Menu knowledge

Digital ordering

Job description

KFC Dunfermline - Fife Leisure Park is seeking a Guest Experience Lead to be the friendly face who welcomes guests, answers questions, and helps with digital orders so service runs smoothly.

You’ll spot issues, support the team, and raise the bar for guest experience every day. This hands-on role offers a pathway into leadership within a fun, inclusive culture where you can be yourself.