Guest Experience Lead - Fast, Friendly Service & Tech Help

Area 1 - Niall Feighan; Inverness; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Pay rate up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC in Inverness is hiring a Guest Experience Lead to greet guests, answer questions, and help with digital orders so service runs smoothly. You’ll spot problems on the fly, support the team, and raise the bar for great service every day.

You’ll need excellent communication, the ability to think fast, and tech savviness to help guests use kiosks and the app. The role offers a friendly team, training, and progression toward leadership.

Qualifications

• Excellent communication and customer service skills.
• Ability to work in a fast-paced hospitality environment.
• Comfort with digital ordering and kiosks.

Responsibilities

• Welcome guests with energy and a smile.
• Assist guests with the menu and digital ordering.
• Help guests use kiosks or the app smoothly.
• Keep things moving to reduce wait times.
• Handle complaints calmly and involve leadership when needed.

Skills

Communication

Customer service

Teamwork

Tech literacy

Tools

POS system

Digital ordering app

Job description

KFC in Inverness is hiring a Guest Experience Lead to greet guests, answer questions, and help with digital orders so service runs smoothly. You’ll spot problems on the fly, support the team, and raise the bar for great service every day.

You’ll need excellent communication, the ability to think fast, and tech savviness to help guests use kiosks and the app. The role offers a friendly team, training, and progression toward leadership.