Guest Experience Lead - Elevate Service & Digital Ordering

KFC Inverness - Milburn Road; Inverness; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Inverness on Milburn Road is seeking a Guest Experience Lead to greet guests warmly, assist with digital ordering, and help keep service smooth. You’ll support the team, guide customers through kiosks and the app, and raise the bar for everyday dining experiences.

Ideal candidates communicate clearly, think quickly under pressure, and are comfortable with tech. This role emphasizes guest care, teamwork, and a commitment to delivering consistent, friendly service.

Qualifications

• Talk the talk: Great communication — friendly, clear, and confident with everyone.
• Think fast: You don’t freeze when stuff goes wrong — you fix it.
• Tech savvy: You know your way around digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile to make them feel valued.
• Know the menu inside out. Answer questions, highlight promos, help guests choose.
• Make tech feel easy. Help guests use kiosks or the app and show how to order like a pro.
• Keep it moving. Watch crowd flow, reduce wait times, and communicate order status clearly.
• Handle complaints like a pro. Listen, stay calm, fix what you can, involve leadership if needed.

Job description

KFC Inverness on Milburn Road is seeking a Guest Experience Lead to greet guests warmly, assist with digital ordering, and help keep service smooth. You’ll support the team, guide customers through kiosks and the app, and raise the bar for everyday dining experiences.

Ideal candidates communicate clearly, think quickly under pressure, and are comfortable with tech. This role emphasizes guest care, teamwork, and a commitment to delivering consistent, friendly service.