Guest Experience Lead — Fast, Friendly Service & Tech Help

Kentucky Fried Chicken (KFC); Greater London; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

Kentucky Fried Chicken (KFC) is hiring at its Greater London locations to welcome guests, answer questions, and assist with digital ordering so service stays quick and smooth.

You will greet guests with energy, explain the menu, help them use kiosks or the app, and handle issues calmly, escalating when necessary to keep operations flowing. This role emphasizes genuine hospitality and teamwork across shifts.

Qualifications

• Clear, friendly, confident communication with guests.
• Ability to think fast and fix issues on the fly.
• Tech savviness to show guests how digital ordering works.

Responsibilities

• Greet guests warmly and make them feel welcome.
• Answer questions and explain menu, promos and recommendations.
• Assist guests with kiosks and the app to place orders smoothly.
• Keep things moving and manage wait times so guests are never left waiting.
• Handle complaints professionally and escalate when needed.

Skills

Great communication

Think fast

Tech savvy

Team player

Guest service orientation

Tools

Kiosk / App system

Job description

Kentucky Fried Chicken (KFC) is hiring at its Greater London locations to welcome guests, answer questions, and assist with digital ordering so service stays quick and smooth.

You will greet guests with energy, explain the menu, help them use kiosks or the app, and handle issues calmly, escalating when necessary to keep operations flowing. This role emphasizes genuine hospitality and teamwork across shifts.