Guest Experience Lead: Fast, Friendly Service & Digital Help

Kentucky Fried Chicken (KFC); Barnsley; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food

Staff discount

Job summary

Kentucky Fried Chicken (KFC) in Barnsley seeks a friendly team member to greet guests, assist with digital ordering, and keep service smooth. You’ll answer questions, promote promos, and help guests choose meals with confidence while guiding them through kiosks and the app.

Expect a fast-paced environment that values clear communication, problem solving, and teamwork. You’ll be part of a brand with a long heritage, offering growth and a welcoming culture on shift.

Qualifications

• Talk the talk: friendly, clear and confident communication with guests.
• Think fast: stay calm and fix issues as they arise.
• Tech savvy: comfortable with digital ordering and showing guests how it works.

Responsibilities

• Welcome guests, answer questions, and promote promos.
• Help guests with digital ordering and app usage.
• Keep things moving to reduce wait times and inform customers about progress.
• Handle complaints professionally and escalate to a leader when needed.

Skills

Great communication

Problem solving

Tech savvy

Tools

Kiosk app

Job description

Kentucky Fried Chicken (KFC) in Barnsley seeks a friendly team member to greet guests, assist with digital ordering, and keep service smooth. You’ll answer questions, promote promos, and help guests choose meals with confidence while guiding them through kiosks and the app.

Expect a fast-paced environment that values clear communication, problem solving, and teamwork. You’ll be part of a brand with a long heritage, offering growth and a welcoming culture on shift.