Guest Experience Host — Heart of the Park Reception

Parkdean Resorts; Cartmel Fell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

50% staff discount on holidays

25% discount for friends & family

30% team member discount on park goods

Partnership discounts with brands

Job summary

Parkdean Resorts is seeking a friendly Receptionist to join our Guest Experience team across our UK parks. You’ll greet guests, assist with check-ins and provide first-class information to ensure a smooth, memorable stay.

Ideal candidates will have hospitality or guest-facing experience, strong IT skills for bookings, and the flexibility to work weekends and evenings. Join Parkdean Resorts and be the heart of the park.

Qualifications

• Experience in receptionist or guest-facing role.
• Strong customer service skills.
• Clear, calm communication in all situations.
• Proficient with booking and admin systems.
• Flexible to work weekends, evenings and bank holidays.

Responsibilities

• Provide a warm, friendly welcome to all guests.
• Be the first point of contact for enquiries – in person, by phone and email.
• Assist with check-ins and check-outs and daily reception duties.
• Share information to enhance guests' stay and promote park services.
• Coordinate with park teams to resolve queries quickly.

Skills

Customer service

Hospitality experience

Communication

IT literacy

Organisation

Weekend flexibility

Tools

Booking systems

Administrative software

Job description

Parkdean Resorts is seeking a friendly Receptionist to join our Guest Experience team across our UK parks. You’ll greet guests, assist with check-ins and provide first-class information to ensure a smooth, memorable stay.

Ideal candidates will have hospitality or guest-facing experience, strong IT skills for bookings, and the flexibility to work weekends and evenings. Join Parkdean Resorts and be the heart of the park.