Guest Experience Manager

Parkdean Resorts; Wales; Presencial; GBP 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Programme

50% park discount for you

25% discount for friends and family

Team member discount 30%

Discounts on Hello Fresh and local gym

Descripción de la vacante

Parkdean Resorts is seeking a Guest Experience Manager to ensure excellent guest experiences across our parks. You will maintain a customer-focused reception, oversee communications and point-of-sale materials, and drive service standards while coordinating with central support to deliver memorable holidays.

The role emphasizes hospitality, teamwork and a passion for delivering outstanding guest experiences across our 65 parks in the UK.

Responsabilidades

• Ensure that holiday accommodation meets and exceeds customer expectations and actively review accommodation to feedback issues to relevant departments
• Maintain a customer-focused reception area and ensure all point of sale materials are correct, maintained and up to date
• Manage communications lines, telephones and operating hours to ensure timely handling
• Ensure that gas and electrical testing is carried out within agreed timescales
• Manage budgetary costs for holiday sales and monitor cost controls
• Collaborate with park teams and central support to uphold high standards across all areas for great customer service

Descripción del empleo

Guest Experience Manager

Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience Manager, where guest experience comes first and creating amazing memories is second nature.

The Role-

• Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments
• Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date
• Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner
• To ensure that all gas and electrical testing is carried out within the agreed timescale
• Manage budgetary costs for holiday sales and monitor and maintain effective cost controls
• Work in collaboration with all park teams and central support to ensure all standards across all areas are operating at a high level and offering a great service to customers.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail]