Guest Experience Host – Wembley (Flexible Hours)

MERKUR Casino UK; Wembley; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

28 days holiday including Bank Holiday

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension

Life Assurance

Discounts with retailers/restaurants

Employee assistance programme

Job summary

MERKUR Casino UK is seeking a friendly Team Member for Wembley to deliver great customer service in a busy gaming venue. You will work 40 hours per week, on a rota including weekends and bank holidays, and help create a welcoming atmosphere with a focus on guest satisfaction.

You’ll receive pay of £13.25–£14.75 per hour with a night rate of £14.75 between 23:00 and 06:00. We provide training, pension, life assurance, discounts, and clear progression opportunities.

Qualifications

• Experience in retail, hospitality or gambling environment.
• Excellent customer service delivery.
• Willingness to learn and develop.
• Flexible and dedicated.
• Able to work on a rota including weekends and bank holidays.
• Attention to detail.

Responsibilities

• Ensure venue housekeeping is maintained to a high standard.
• Offer service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration to achieve high accuracy.
• Support promotions to run smoothly and succeed.
• Deliver customer service in line with company standards.
• Own and resolve problems, escalating as needed per policy.
• Log customer interactions during shifts.
• Maintain brand-presentable appearance and dress code.
• Build product knowledge to aid the customer journey.

Skills

Customer service

Communication

Flexibility

Team player

Attention to detail

Job description

MERKUR Casino UK is seeking a friendly Team Member for Wembley to deliver great customer service in a busy gaming venue. You will work 40 hours per week, on a rota including weekends and bank holidays, and help create a welcoming atmosphere with a focus on guest satisfaction.

You’ll receive pay of £13.25–£14.75 per hour with a night rate of £14.75 between 23:00 and 06:00. We provide training, pension, life assurance, discounts, and clear progression opportunities.