Guest Experience Host - Part-Time Night Shift

MERKUR Casino UK; Boston; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK Ltd in Boston is seeking a part-time Team Member to join our busy venue. The role involves delivering first-class customer service, maintaining high standards of cleanliness, and supporting daily operations on a rota that includes weekends and bank holidays.

You will benefit from a competitive hourly rate (£12.84–£13.84) with night rates outside of day shifts, plus training and career progression opportunities within a market‑leading business.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent customer service.
• Willingness to learn and develop.
• Flexible and reliable; able to work weekends/bank holidays.

Responsibilities

• Ensure venue housekeeping standards are high and gaming equipment is clean.
• Assist with service rounds and refreshments per brand guidelines.
• Monitor customer behaviour and report suspicions per policy.
• Assist with administration to maintain accuracy.
• Help ensure promotions run smoothly and customer service meets standards.
• Interact with customers during shifts and log interactions per policy.

Job description

MERKUR Casino UK Ltd in Boston is seeking a part-time Team Member to join our busy venue. The role involves delivering first-class customer service, maintaining high standards of cleanliness, and supporting daily operations on a rota that includes weekends and bank holidays.

You will benefit from a competitive hourly rate (£12.84–£13.84) with night rates outside of day shifts, plus training and career progression opportunities within a market‑leading business.