Guest Experience Host – Gaming Venue

MERKUR Casino UK; England; Remote; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Quarterly Bonus Scheme

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers

Employee assistance programme

Job summary

MERKUR Casino UK in Burnt Oak is seeking a Team Member to welcome guests and deliver a great gaming experience. You will work 40 hours per week with a pay rate of £13.25–£14.75 per hour; night shifts pay £14.75 per hour between 23:00 and 06:00.

The role includes first-class service and a supportive training environment. You will maintain venue standards, support promotions, monitor behaviour, and log customer interactions.

Qualifications

• Experience in retail, hospitality or gambling environments.
• Excellent communication and customer service skills.
• Willingness to learn and develop; able to work on weekends and Bank Holidays.

Responsibilities

• Maintain venue housekeeping to high standards, clean gaming equipment and surfaces.
• Offer rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour and escalate issues per policy.
• Assist with administration and ensure promotions run smoothly.
• Ensure customer service aligns with company standards and records interactions.
• Adhere to safeguarding policies and the brand dress code while on duty.
• Log interactions and contribute to a positive customer journey.

Skills

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Job description

MERKUR Casino UK in Burnt Oak is seeking a Team Member to welcome guests and deliver a great gaming experience. You will work 40 hours per week with a pay rate of £13.25–£14.75 per hour; night shifts pay £14.75 per hour between 23:00 and 06:00.

The role includes first-class service and a supportive training environment. You will maintain venue standards, support promotions, monitor behaviour, and log customer interactions.