Gaming Floor Host – Willesden

MERKUR Casino UK; Willesden; À distance; GBP 28 000 - 31 000; Plein temps

Avantages offerts par ce poste

28 days holiday

Quarterly bonus

Pension scheme

Life assurance

Retail discounts

Employee assistance programme

Résumé du poste

MERKUR Slots Willesden is seeking a Team Member to welcome guests and deliver a first-class gaming experience. This 40-hour/week role offers £13.25–£14.75 per hour, with a night rate of £14.75 between 23:00 and 06:00.

You will work on a rota that includes weekends and Bank Holidays and receive comprehensive training. Benefits include 28 days holiday, a quarterly bonus scheme, a contributory pension, life assurance, staff discounts, and access to an employee assistance programme.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsabilités

• Ensure venue housekeeping is always of the highest standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• Provide service rounds and refreshments in line with brand guidelines.
• Monitor customer behaviour for suspicious or disruptive activity.
• Assist with administration to 100% accuracy.
• Help ensure promotions run smoothly and are successful.
• Ensure customer service aligns with company standards and drives customer satisfaction.
• Own and resolve problems, escalating when appropriate per complaints policy.
• Interact with customers during your shift and log interactions as required.
• Maintain a high standard of personal presentation and adhere to the brand dress code.
• Promote product knowledge to support the customer journey.

Connaissances

Retail experience

Hospitality experience

Gambling experience

Customer service

Flexible

Attention to detail

Team player

Willingness to learn

Description du poste

MERKUR Slots Willesden is seeking a Team Member to welcome guests and deliver a first-class gaming experience. This 40-hour/week role offers £13.25–£14.75 per hour, with a night rate of £14.75 between 23:00 and 06:00.

You will work on a rota that includes weekends and Bank Holidays and receive comprehensive training. Benefits include 28 days holiday, a quarterly bonus scheme, a contributory pension, life assurance, staff discounts, and access to an employee assistance programme.