Guest Experience Host – Gaming Venue (Enfield)

Merkur Slots UK Limited; Enfield; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

28 days holiday (incl. Bank Holidays)

Quarterly Bonus Scheme

Excellent Career Progression Opportuni

Contributory Pension Scheme

Life Assurance

Discounts with high street retailers/餐

Employee assistance programme

Job summary

MERKUR Slots UK Ltd is hiring a Team Member in Enfield for a 30-hour week with pay between £13.25 and £14.75 per hour. Night shifts pay £14.75 per hour between 23:00 and 06:00. The role focuses on delivering warm, first-class customer service and creating an inviting gaming experience.

Applicants should be flexible, able to work weekends/bank holidays, and ready to learn. Benefits include pension, life assurance, and career progression opportunities.

Qualifications

• Experience working in a retail, hospitality or gambling environment.
• Experienced delivering excellent customer service.
• Willingness to learn and develop.
• Flexible and dedicated.
• Attention to detail.
• Industry and compliance training will be given.

Responsibilities

• To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
• To ensure service rounds and refreshments are offered in line with brand guidelines.
• To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
• To assist with any administration as required to 100% accuracy.
• To help ensure that promotions run smoothly and are a success.
• To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".

Skills

Customer service

Communication

Job description

MERKUR Slots UK Ltd is hiring a Team Member in Enfield for a 30-hour week with pay between £13.25 and £14.75 per hour. Night shifts pay £14.75 per hour between 23:00 and 06:00. The role focuses on delivering warm, first-class customer service and creating an inviting gaming experience.

Applicants should be flexible, able to work weekends/bank holidays, and ready to learn. Benefits include pension, life assurance, and career progression opportunities.