Guest Experience Associate – Night Shift (Slots)

Merkur Slots UK Limited

Greater London

On-site

GBP 28,000 - 31,000

Full time

4 days ago

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Benefits offered by this job

28 days holiday (including Bank/Hols)

Quarterly Bonus Scheme

Excellent Career Progression

Contributory Pension Scheme

Life Assurance

Employee assistance programme

Discounts with high street retailers

Job summary

MERKUR Slots UK Ltd is seeking a Team Member for Neasden to join a fast-moving, market-leading venue. This 40-hour-per-week role pays £13.25–£14.75 per hour, with a night rate of £14.75 between 23:00 and 06:00.

You’ll help deliver a warm welcome and a great gaming experience, working a rota that includes weekends and Bank Holidays. You should have experience in retail, hospitality or gambling, enjoy providing first-class service, and be flexible and detail-focused.

Qualifications

Experience working in a retail, hospitality or gambling environment
Experienced delivering excellent customer service
Willingness to learn and develop
Flexible and dedicated
Attention to detail
Industry and compliance training will be given

Responsibilities

To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
To ensure service rounds and refreshments are offered in line with brand guidelines.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
To assist with any administration as required to 100% accuracy.
To help ensure that promotions run smoothly and are a success.
To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.